Smile Update

[Wayne tries Earthquake's New Thing Of The Week]

Okay, so this is a post mortem on the Smile NTOTW.

First off, it was hard smiling at work when we're continually five people down (3 people quit, 2 people away/sick) so that means we're constantly behind the ball with screaming customers and long waits on the phone.

So, I did try to smile at work and did have a good week last week (all three days of it). This week has been more stressful as the lack of staff continues!

Here's an example of a lovely customer (The names have been changed to protect the innocent)…
Cus: Your name's Earthquake isn't it? Could I please have your ID number?
Me: I don't have any ID number.
Cus: That's a bit strange.
Me: Well I did lose my driver's licence.
Cus: What's that got to do with it?
Me: Well I use that for ID.
Cus: Oh you're a smart arse are you. Well I will be complaining about you. Have a nice day.
Me: You too.

But I digress, smiling for a week felt good as I felt good for smiling. It's something that I will do more often hopefully.